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Trouble installing to 2nd computer

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  • Trouble installing to 2nd computer

    Hello--have been having problems installing SM 2 to a 2nd computer using a backup disk. When I insert disk into computer it opens up and I can see the files, but there is no installer or anything. Not sure if there is something I am overlooking or what.

  • #2
    Can someone please help me with this or direct me to someone that can?

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    • #3
      Hello!

      Are you using a back up disk that you purchased, or one you made yourself? Can you tell me which files you see when you insert the disk? Thanks!

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      • #4
        [B]Hi Karin and thanks for your reply. I think that in the process of trying to send you a copy of what files were on disk I may have messed something up. Also I am wondering, if I am trying to make a back up disk on a computer running XP and install it on one running Windows 7, would that make a difference? Could you please send me directions on how to make another back up disk?

        Thank you

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        • #5
          Hello!

          So that I can best assist you, can you please send me a quick email at support [at] scrapbookmax [dot] com with your order number or invoice? Thanks!

          Karin

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          • #6
            Thanks Karin--just sent the info you requested.

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