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Lost kits

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  • Lost kits

    Hi, I am working through a photo album and exploring some of the new kits I have bought but not as yet had time to check out. I have noticed that three kits......'in the ocean papers 1,2 and 3 do not appear to have downloaded properly in as much that only kit 1 shows in my embellishment folder. And that kit is only showing two papers, one with a strange flag shape in. I have checked the 'scrap' paper bit and there is nothing in there. I downloaded on 14th November.

  • #2
    Hi Stellane!

    Can you send me an email at support [at] scrapbookmax [dot] com with your order numbers and the names of the kits that you're having an issue with? I'd like to take a look so I can better help out.



    • #3
      Hi Stellanne!

      A quick thought - have you looked for the papers under Page > Settings? Often designers categorize papers as Background Papers, so it's possible that that's where your items are.

      Please go to Page > Settings. Then choose Background Image and Select - this will bring you to the Backgrounds Gallery. Are your kits there? Please let me know in a reply to this post or by email.



      • #4
        Hi Karin, well they seem to have appeared. I don't know if you have done anything from your end, but there they were this morning!!! Thank you. X x xhugs x x x


        • #5
          Glad to hear that you found everything ( I didn't do anything on this side, but glad to hear everything worked out).

          If you have an issue like this is in the future, please let me know!