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"Select Photo Not Responding." How can I fix this?

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  • "Select Photo Not Responding." How can I fix this?

    When I click on add photo, the program says: "Select Photo Not Responding." How can I fix this?

  • #2
    Hello!

    If this is a problem that just started, have you made any changes to your computer recently (any recent updates, for example?)

    Have you tried uninstalling and reinstalling the software?

    Thanks!
    Karin

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    • CJ 19
      CJ 19 commented
      Editing a comment
      I have not made any changes to my computer. The program worked beautifully on the free trial so I was so excited to have the full program. When installed the full program it said I needed to uninstall the trail program first, so I did that and then reinstalled the scrapbookmax2 program. It doesn't matter if I double click on "add photo" or go in through object>photo or add photo, I get the message: "select photo not responding." I uninstalled ScrapbookMax2 twice and reinstalled and the same thing happened. I turned off my computer and then went back in and reinstalled the program and still got the same message. The strange thing is that it worked beautifully with the free trial.

  • #3
    You do not have permission to view this gallery.
    This gallery has 1 photos.

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    • #4
      Hi Carol,

      Can you please get in touch with us via email using our contact page? Please include your order number in your message. That way I can see about sending you a new link so that you can download the program again and try installing one more time. Perhaps something went wrong with the download. Here is a link to our contact form:

      https://www.scrapbookmax.com/contact/

      - Karin

      Comment


      • #5
        Hi JC19 and Karin, I have the same problem. I have not done any changes and needed to make a page today and to my surprise I cannot select any pictures no matter what I do. I would like some help please.
        kind regards
        Moonlightpearl
        [/SIGPIC]

        Comment


        • #6
          Hello Moonlightpearl,

          Have you tried uninstalling and then reinstalling Scrapbook MAX! 2.0? Perhaps that will fix the issue - let us know!

          Karin

          Comment


          • #7
            Hi Karin,
            it's all been resolved. I had a long windows update yesterday and everything works like it used too now.
            Thank you, God bless.
            [/SIGPIC]

            Comment


            • #8
              Glad to hear it and thanks for letting us know!

              Happy scrapbooking!

              Karin

              Comment


              • #9
                Hello, I have the same problem with 'Select Photo', with ScrapbookMax2 hanging when I choose 'Select Photo". I wondered if the last image folder that I used had been moved or renamed, but I am fairly sure that the last image folder I used still exists. Is there a .ini file or other configuration file that stores the last image folder that I could check?

                I'm hoping that I don't have to do a reinstall!

                Cheers
                Paul

                Comment


                • #10
                  Hi Paul!

                  Thanks for your question. I spoke to one of our developers about your question regarding .ini files. It's possible that the last location that was used to add a photo is no longer available or that there's an issue with it. Here are a few things that you can try:


                  You can try deleting the settings file AppData.ini which would be found in your AppData folder. To do that, first close out of Scrapbook MAX! 2.0. Then you'll need to be able to view hidden files/folders on your system. I'm not sure what operating system you have, but you can try looking under Folder Options to turn on an option to view hidden files/folders.

                  Once you've done that, you'll find the file AppData.ini in this folder (I've used my name Karin as my user profile as an example):

                  C:\Users\Karin\AppData\Roaming\IndigoRose\Scrapboo k MAX! 2.0\

                  Once you've deleted AppData.ini from this folder, relaunch Scrapbook MAX! 2.0 to see if the problem is resolved.


                  If that doesn't work, you could try opening up Scrapbook MAX! 2.0 and going to Edit > Preferences in the menu, select the "Performance" item and select the other option under "Thumbnail Provider" (i.e., if 'Windows shell' is selected, select 'Scrapbook MAX! program' instead).

                  Karin
                  Last edited by Karin; 11-27-2020, 10:19 AM.

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                  • #11
                    Hi Karin

                    My apologies for my delayed response. I deleted the AppData.ini file and it now works.

                    Thank you very much for your help

                    Cheers
                    Paul

                    Comment


                    • #12
                      Hi Paul,

                      Thanks for the feedback and the update. Glad this worked for you - enjoy your scrapbook projects!

                      Karin

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