Announcement

Collapse
No announcement yet.

Help again

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Help again

    I just bought the stapled frames and down loaded them twice but cant get them to install. any one have this problem. and what did you do.
    Mint


    buddies are- angelwithin

  • #2
    Help anyone scrapbook people. I e-mailed you but there has been no reply. Help Anna
    Mint


    buddies are- angelwithin

    Comment


    • #3
      I did get your private message thank you for the help.I sent you a reply
      Mint


      buddies are- angelwithin

      Comment


      • #4
        Hello,

        Is there still a problem with the frames file? Please let me know!

        As well, please note that our office hours are 9:00am - 5:00pm Central Standard Time, M-F. We do occasionally check in after hours, but if you're not receiving a timely response outside those hours, please understand we're not ignoring you! We're probably sleeping.

        Desmond.
        |

        Comment


        • #5
          Sorry for not getting back lots of flooding here. I have sent them another e-mail. And down loaded it twice still will not install.
          Mint


          buddies are- angelwithin

          Comment


          • #6
            Hello,

            I have tested the file (FST_Stapled_Photo_Frames.smb) on our server -- I was able to download and install it without issue.

            It is possible the file is becoming corrupted when you download (Somewhere between our servers and your comptuer). You might have better luck downloading from an alternate location. Please send me a PM, or email support [at] scrapbookmax [dot] com with your order ID, or email address (any information we can use to look up your order) and we'll get you an alternate link.

            Thanks for your patience!
            Desmond.
            |

            Comment

            Working...
            X