Is there still a problem with the frames file? Please let me know!
As well, please note that our office hours are 9:00am - 5:00pm Central Standard Time, M-F. We do occasionally check in after hours, but if you're not receiving a timely response outside those hours, please understand we're not ignoring you! We're probably sleeping.
I have tested the file (FST_Stapled_Photo_Frames.smb) on our server -- I was able to download and install it without issue.
It is possible the file is becoming corrupted when you download (Somewhere between our servers and your comptuer). You might have better luck downloading from an alternate location. Please send me a PM, or email support [at] scrapbookmax [dot] com with your order ID, or email address (any information we can use to look up your order) and we'll get you an alternate link.